Comments on: Do You Hate The BBB Too?

By: David Willner

David Willner — Thu, 14 Jul 2011 23:56:42 +0000

If you are looking for an alternative to the BBB, please take the time to check us out. We provide an unbiased arena that is extremely fair to all parties.

We do charge a membership fee, but it is the same for all businesses.

If you have any questions, please feel free to contact me at info@nbbonline.org

By: Nofanbbb

Nofanbbb — Sun, 17 Apr 2011 15:04:25 +0000

My biz lost @ 10k from a bad BBb report. I had to clear it up with docs etc proving I wad not the other owner of a franchise. They are bogus!

By: The Better Business Bureau’s fraud! | bbbmafia

The Better Business Bureau’s fraud! | bbbmafia — Mon, 28 Feb 2011 09:23:41 +0000

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By: Anonymous

Anonymous — Sun, 19 Dec 2010 23:09:54 +0000

BBB is the biggest scam around.

By: Deb Cory

Deb Cory — Tue, 30 Nov 2010 04:55:28 +0000

From a consumers point of view the BBB is not helpful at all. They will tell you a member is “in good standing” even if they have had 20 complaints in a year. As long as the member says it has resolved the problem according to the terms of their agreement they are put back “in good standing.”

It doesn’t matter that the terms of the agreement are in violation of the state laws for doing business. I had to go to the attorney general to go after them. Even then the BBB told consumers the company was reputable.

By: Jane Doe

Jane Doe — Thu, 11 Nov 2010 10:48:15 +0000

I worked for the BBB. I, too, thought it was an admirable orgnization. UNTIL I saw what was really going on. They mislead companies terribly especially when making the intial sales call or trying to get a company to renew. They call it accreditation because the term “membership” was hurting their ability to make money. Sales people (business realtions) make huge commissions (the top tier was 65%).
They will sometimes provide a number to the business owner. This is how many calls cam in frmo people asking about your company. This is how many calls came in from people asking about your competitor. This is how many calls came in from people asking for a referral in your line of work. It’s all BS. Everytime an employee clicks on your company mane, your competitors company or even on the TOB (type of bsiness) it registers as a click. It does not matter if someone actually called or not. I’ll give you an example, I own ABC Co. A BBB rep finds my name in the phone book and puts me in their database. After entering he goes back to make sure it is accurate Wow, I already had an inquiry.

Complaints are a joke. If I own ABC Co. and I hada a complaint 4 years ago that I never answered (for whatever reason) and they wanted me to join… they will re-open the cokmplaint, allow me to respond, send a letter back to the consumer and if the consumer doesn’t repond then the complaint will be closed in favor of the business.

Check out the 2009 Annual Report for the Chicago BBB.from what I can tell there are 15 employees who get commissions. Commissions average about $48,740 each. Most also get hourly pay. (commission expenses are commissions)

http://chicago.bbb.org/Storage/46/Documents/Annual-Report-2009.pdf

By: Fred Business Consummer

Fred Business Consummer — Sat, 18 Sep 2010 11:18:43 +0000

BBB loses credibility with Businesses:
The BBB is under investigation by the Attorney General in Connecticut with good reason. The BBB went to the dark side in 2009. It went to a new rating system. When our company, a long time member at the time, went down in it’s rating with the BBB, we asked the local franchise owner, Judy Pepper, how she determined our rating. She said they use an algorithm they designed. We asked for the algorithm to determine how we could better our rating and she refused. Why would they keep that a secret? The Attorney General thinks maybe “money” is figured in.

We decided to evaluate our membership and determined that:
#1. Membership in the BBB is a COMPLAINT MAGNET. Our complaints grew 4 times over once we joined.
#2. The BBB does not care about being fair to businesses it only counts complaints.

We looked at our competitor who had almost 4000 complaints compared to our 133 complaints in the last three years, pretty good in our industry, and wonder how they keep their A+ rating. The judgments they make are arbitrary and subjective, no objectivity that we can see. As a member all of our complaints are “resolved”. Once you resign your complaints become “serious”.

Judy Pepper’s BBB franchise is doing well. They just bought a new building worth millions of dollars. Their business model has changed. They make a lot of money for a non-profit. I think it is because they have gone over to the dark side. I suggest if you own a business stay away from the BBB.

By: Rick Ross

Rick Ross — Wed, 01 Sep 2010 21:56:36 +0000

I dont mind paying the BBB $400 a year. Ever since I was approved and joined I’m making an extra $250k a year

By: John Doe, American

John Doe, American — Mon, 28 Jun 2010 22:10:58 +0000

I truly believe that the BBB should not be allowed to give
out any grades whatsoever–at least not for businesses that
are NOT members of the BBB. They listed my company, and said
they didn’t have any complaints on it at all, but “due to the nature of the business, and being that it is only 2 yts.
old, they have given us an “F” rating! IF WE ARE NOT MEMBERS
WE DON’T WANT THEM TO RATE US. IF THEY DON’T KNOW ENOUGH ABOUT OUR 2 YEAR OLD BUSINESS, THEN HOW CAN THEY RATE US? It
is the BBB that should be rated an “F” because lacking sufficient info on companys who are not members–should not
then be rated at all! What is this? I thought only Dictatorship did things like this? They are either not
making enough money to survive, or, they are acting like
some kind of investigative police agency. God Help America!

By: Brett

Brett — Tue, 15 Jun 2010 21:25:54 +0000

Well, there you have it: “The BBB causes unemployment.” And “anonymous” and I are certainly in agreement that the BBB should not refer to members as “accredited” if they do not have an official accreditation process.